Voice agents that actually close the call.
We build production-grade voice and chat agents that do real work — rebooking flights, processing returns, qualifying loans, scheduling appointments. Sub-second latency. Tool use. Human escalation. And full audit trail.
Built for real conversations, not scripted IVR
Our voice stack composes best-in-class speech, language, and telephony so your agent sounds human — and behaves responsibly.
Low-latency speech
Streaming ASR + streaming TTS pipelines that keep turn-taking under one second even at scale.
- check_circleDeepgram, Whisper, AssemblyAI
- check_circleElevenLabs, Cartesia, OpenAI TTS
- check_circleBarge-in + interruption handling
Tool-using agents
LLM orchestration that actually calls your APIs — reservations, payments, CRM — with retries, guardrails, and fallbacks.
- check_circleAnthropic Claude, OpenAI GPT-4o/5
- check_circleStructured tool calls + validation
- check_circleMulti-turn memory + session state
Telephony & SIP
We plug into your phone number, IVR, and contact center — or give you a new one. Full SIP trunk support.
- check_circleTwilio, Vonage, Plivo, SignalWire
- check_circleGenesys, Five9, Amazon Connect
- check_circleSIP trunking with DNC compliance
Human handoff
Know when to escalate. Warm transfer to an agent with full conversation summary and context already open in the CRM.
- check_circleConfidence-based routing
- check_circleLive transcript screen-pop
- check_circleSentiment-triggered escalation
Safety & compliance
PCI redaction, HIPAA-aligned logging, disclosure playback, and hallucination guardrails baked into every turn.
- check_circlePII / PCI auto-redaction
- check_circlePer-turn policy evaluation
- check_circleFull audio + transcript retention
Continuous improvement
Every call becomes training data. We instrument containment, sentiment, and drop-off — and retune weekly.
- check_circlePrompt + flow A/B testing
- check_circleTranscript clustering + topic drift
- check_circleWeekly evals against golden set
Where voice AI earns its seat at the table
These are not demos — they are workloads we have shipped and run at scale for customers across industries.
Airline disruption
Autonomous rebooking, refunds, and seat changes when flights cancel — contained 68% of inbound IRROP calls without an agent.
Patient intake
HIPAA-aligned appointment scheduling, symptom triage, and insurance verification — with warm handoff to nurse triage when needed.
Loan servicing
Payment arrangements, hardship programs, and balance inquiries — with TCPA-compliant consent and full call recording.
Retail returns & RMA
Start-to-finish return authorization, label generation, and refund issuance — with fraud checks in-line.
Field service dispatch
Technicians call one number to open tickets, check inventory, or reroute appointments — hands-free and license-free.
Outbound qualification
Compliant outbound that screens leads, books demos, and drops voicemails — integrated with your SDR tooling and CRM.
Composable, swappable, no black boxes
Every layer of our voice agent is its own service, so you can swap vendors without rewriting the agent.
Speech-to-text
LLM brain
Text-to-speech
Telephony & runtime
When the numbers move, the story writes itself.
Our voice agents are measured by business impact — not novelty. Here is what operators told us after the dust settled.
We went from 12-minute average hold times during storms to calls being picked up and rebooked in under 90 seconds. It did not just save money — it saved our NPS.