Voice agents for customer service.
We build voice and chat agents for flight rebooking, returns, loan qualification, and appointment scheduling. Agents connect to your systems with sub-second response times, human escalation, and audit trails.
Built for real conversations
We integrate speech, language models, and telephony with tools for interruption handling, policy checks, and human handoff.
Low-latency speech
Streaming ASR + streaming TTS pipelines that keep turn-taking under one second even at scale.
- check_circleDeepgram, Whisper, AssemblyAI
- check_circleElevenLabs, Cartesia, OpenAI TTS
- check_circleBarge-in + interruption handling
Tool-using agents
Agents call your reservation, payment, and CRM APIs with validation, retries, guardrails, and fallbacks.
- check_circleAnthropic Claude, OpenAI GPT-4o/5
- check_circleStructured tool calls + validation
- check_circleMulti-turn memory + session state
Telephony & SIP
Connect your existing phone numbers, IVR, and contact center, or set up new numbers with SIP trunk support.
- check_circleTwilio, Vonage, Plivo, SignalWire
- check_circleGenesys, Five9, Amazon Connect
- check_circleSIP trunking with DNC compliance
Human handoff
Transfer calls to a human agent with the conversation summary and context available in the CRM.
- check_circleConfidence-based routing
- check_circleLive transcript screen-pop
- check_circleSentiment-triggered escalation
Safety & compliance
Per-turn controls for PCI redaction, HIPAA-aligned logging, disclosure playback, and hallucination checks.
- check_circlePII / PCI auto-redaction
- check_circlePer-turn policy evaluation
- check_circleFull audio + transcript retention
Continuous improvement
We measure containment, sentiment, and drop-off, then review call results to refine prompts and workflows each week.
- check_circlePrompt + flow A/B testing
- check_circleTranscript clustering + topic drift
- check_circleWeekly evals against golden set
Voice AI across service workflows
Examples of voice workloads we have delivered and operated for customers across industries.
Airline disruption
Automated rebooking, refunds, and seat changes during flight cancellations, containing 68% of inbound IRROP calls without an agent.
Patient intake
HIPAA-aligned appointment scheduling, symptom triage, and insurance verification, with warm handoff to nurse triage when needed.
Loan servicing
Payment arrangements, hardship programs, and balance inquiries, with TCPA-compliant consent and full call recording.
Retail returns & RMA
Return authorization, label generation, and refund issuance with fraud checks in the workflow.
Field service dispatch
Technicians use hands-free calls to open tickets, check inventory, or reroute appointments, without additional software licenses.
Outbound qualification
Outbound calling screens leads, books demos, and leaves voicemails through integrations with your SDR tools and CRM, with compliance controls.
Independent services for each layer
Speech, language, and telephony run as separate services so your team can replace providers through defined interfaces.
Speech-to-text
LLM brain
Text-to-speech
Telephony & runtime
What customers say about voice AI delivery
Customer feedback on call handling, service quality, and operating results.
We went from 12-minute average hold times during storms to calls being picked up and rebooked in under 90 seconds. It did not just save money; it saved our NPS.
Questions about voice AI deployment
Start with one call type.
In a 45-minute session, we will review one contact type, demonstrate a call using your data, and estimate containment, average handle time, and payback period.